Customer Service Specialist French + C1 English

Customer Service Specialist French + C1 English

Location: Lisbon, Portugal (OnSite)

Start Date: 4 September 2025

Contract Type: CDD Fixed Term, 6 months

About the Role

We are seeking a motivated, customeroriented Frenchspeaking Customer Service Specialist with a solid C1 level of English to join our team in Lisbon.

Youll be the voice of our brand, helping customers with inquiries, solving issues, and ensuring they have a great experience.

If youre passionate about helping people, enjoy working in a multicultural environment, and are open to working flexible schedulesincluding night shiftsthis opportunity is for you.

Your Responsibilities

• Handle incoming calls, emails, and chats from customers in French and English
• Provide accurate information, troubleshooting, and firstcontact resolution
• Ensure customer satisfaction while following company procedures
• Escalate complex cases when necessary and follow up on pending issues

Schedule & Time Off

• Shifts: Monday to Sunday, 24/7 operations (rotating shifts including night shifts)
• Days Off: 2 rotating days per week

Requirements

• Native/Fluent French and C1level English (verified through Harver English assessment)
• At least 1 year of experience in Customer Service
• Strong problemsolving and communication skills
• EU ID, Residence Card, Manifestação de Interesse, or valid visa (subject to consultation)

Compensation & Benefits

Salary & Bonuses

• Base Salary: 900/month × 14 months/year
• Performance Bonus: 100/month × 11 months/year
• Welcome Bonus: 1,000 (paid after joining)
• Position Bonus (Braga only): 20 × 12 months/year (not Lisbon)

Allowances

• Meal Allowance: 7.23/day worked
• Transport Allowance: 20/month

Health Insurance

• Coverage starts on Day 1 (paid monthly by employee, free after 6 months)

Relocation Package (Lisbon only)

• Reimbursement of airfare up to 400 (Economy class) after 6 months
• Room in a shared apartment (max 12 months) rent 280/month incl. utilities (deducted from payslip)

Recruitment Process

1. Application Submission
2. Application Validation
3. First Call
4. Online Tests (including English)
5. First Interview
6. Client Interview (if applicable)
7. Job Offer
8. Hired

Why Join Us in Lisbon?

A vibrant city, international workplace, career development opportunities, and the chance to work with a dynamic team serving customers worldwidewhile enjoying sunny Portugal!

If youre ready to grow your customer service career in an exciting, multicultural environment, apply now and secure your spot for 4 September 2025!