Customer Service Specialist Medical Devices

We are recruiting a Dutch-speaking Customer Service Specialist to join a dedicated support team in Porto, working within the medical devices sector focused on diabetes care. This is a meaningful role for someone who combines strong communication skills with empathy and attention to detail, and who is comfortable working in a structured 24/7 environment.

About the Role

You will be the primary point of contact for Dutch-speaking customers seeking support related to diabetes medical devices, ensuring every interaction is handled with professionalism, accuracy and care. This role requires advanced English alongside native-level Dutch, as you will operate within an international and highly regulated environment.

Your day-to-day will include:

• Providing professional and empathetic customer support related to diabetes medical devices
• Handling enquiries across multiple communication channels in Dutch and English
• Accurately documenting cases and following established procedures and compliance standards
• Escalating complex or clinical cases to the appropriate internal teams
• Consistently meeting quality and productivity benchmarks in line with medical device industry requirements

What We Are Looking For

• Native or proficient in Dutch, with advanced English (C1 level) — both mandatory
• Customer service orientation with strong empathy and communication skills
• Attention to detail and ability to follow strict procedures and compliance guidelines
• Comfortable working in a 24/7 rotative shift environment, including occasional night shifts
• Previous experience in customer service, healthcare or medical devices is a plus

Required Documentation:

• EU ID / Citizen Card
• Residence Permit
• Manifestação de Interesse
• Type D Visa + NIF

What Is on Offer

• Salary per 14 months
• Performance Bonus: 150€ per 11 months
• Meal Allowance: 7.63€ per day (net)
• Welcome Bonus: 280€ paid in 12 monthly instalments throughout the first year*
• Health Insurance from day 1 — free after 6 months of contract
• Hybrid work model based in Porto, Portugal
• Relocation support: shared accommodation for up to 12 months for candidates relocating from outside Portugal
• Start date: 9 April 2026

Schedule:

• Full-time position, Monday to Sunday — 24/7 rotative shifts
• 2 rotative days off per week
• Night shift (22:00 – 07:00): coverage is occasional and will be required on a rotative basis. Candidates must be comfortable with a full 24/7 rotation.

Accommodation support for candidates relocating within Portugal is available