Customer Service Specialist Travel Platform

We are recruiting a French-speaking Customer Service Specialist to join an on-site support team in Porto, serving a business travel platform. This is a client-facing role ideal for someone with customer service experience, preferably in the travel sector, and strong communication skills in a dynamic environment.

About the Role

You will be the primary point of contact for French-speaking customers, ensuring a high-quality service with professionalism, empathy and efficiency. The role requires adaptability, attention to detail and a consistent focus on customer satisfaction.

Your day-to-day will include:

• Handling customer contacts via phone, email or chat in French and English
• Providing accurate support related to bookings, services and business travel queries
• Accurately documenting interactions and following established internal procedures
• Escalating complex cases to the appropriate internal teams when necessary
• Consistently meeting quality and productivity benchmarks

What We Are Looking For

• Native or proficient in French — mandatory
• English at B2 level or above — mandatory
• Minimum 6 months of proven experience in customer service — mandatory
• Experience in the travel sector is strongly valued
• High School diploma (12th grade or equivalent) — mandatory
• Excellent communication skills and customer-oriented mindset
• Adaptability and flexibility in a dynamic environment

What Is on Offer

• Attractive salary package per 14 months
• On-site position based in Porto, Portugal
• Start date: 12 March 2026

Schedule:

• Full-time position
• Monday to Friday: 08:00 – 17:00
• Days off: Saturday and Sunday