Customer Service Support with Dutch in Porto

Our client is a Portuguese company specializing in road infrastructure management, including asset management, operation, maintenance and toll collection services. With over 25 years of experience, they are a key player in Portugal, holding majority stakes in several road concessions and expanding its operations internationally. The company focuses on innovation, operational efficiency, and integrated service provision.

The job:

 Perform customer service activities through direct digital channels, supporting customers by clarifying questions and ensuring revenue collection, debt communication, and/or service sales, as applicable—thus contributing to the achievement of company's objectives.  

 The activities:

• Analyze and respond to inquiries from external entities, including police, judicial authorities, regulatory bodies, the ombudsman, and others, ensuring effective and timely handling.

 • Register customer requests for information, clarifications, or complaints in the system to ensure accurate tracking and documentation of customer processes.

• Perform billing and collection activities, as well as revenue reconciliation when applicable, with the goal of ensuring efficient and accurate customer billing.