Customer Services Support - Dutch Speaker (m/f/d)
Siemens Global Business Services (GBS) enables Siemens units worldwide and external customers to accelerate their business transformation into a sustainable and digital future.
Our goal is to optimize processes and provide services driven by expertise, in areas such as business administration, human resources, supply chain management, sales, marketing, and engineering. Through innovation and digitalization, we facilitate the achievement of a successful and sustainable transformation.
In our GBS Western Europe and Africa Hub we are already more than 1400 connected people, from over 57 different nationalities spread across 14 countries. Check here, and get to know more about GBS.
Our Opportunity-to-Cash business line provides a variety of transactional and digital services - from lead generation to the collection of incoming payments. We also provide services related to Quotation, Offer and Contract Management, Order Management & Logistics, Cash Collection, and much more!
Are you ready to be part of the change? Come join us!
Your mission will be…
- Handle customer inquiries via phone and email regarding maintenance interventions;
- Develop, update, and optimize preventive and corrective maintenance plans;
- Schedule and coordinate maintenance activities;
- Allocate resources efficiently, ensuring equipment and materials are available;
- Document maintenance activities and prepare reports;
- Collaborate with stakeholders and promote proactive maintenance strategies;
- Review work orders, equipment history, and maintenance reports to identify recurring issues, patterns, and opportunities for improvement;
- Analyze maintenance data and generate reports to monitor KPIs;
- Stay updated with industry best practices, emerging technologies, and regulatory changes to recommend improvements;
- Provide technical support to maintenance teams, ensuring adherence to safety protocols, quality standards, and maintenance procedures.
We are looking for someone with…
- Degree in Accounting, Finance, Economics or similar and/or relevant work experience;
- Proven experience in maintenance planning and scheduling, preferably in a manufacturing or industrial setting;
- Strong knowledge of maintenance principles, techniques, and methodologies;
- Familiarity with safety regulations, quality standards, and environmental guidelines;
- Fluency in Dutch (speaking and writing);
- Fluency in English (speaking and writing) is a must;
- Proficiency in using Computerized Maintenance Management Systems (CMMS) and other relevant software tools;
- Detail-oriented, with the ability to prioritize tasks and manage multiple projects simultaneously;
- Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- Ability to adapt to changing priorities and work in a fast-paced environment.
What you can expect from us…
A hybrid and flexible working model to promote a better work-life balance, along with a budget for home office support and the opportunity to do 16 hours a year of volunteer work. A health insurance, access to our on-site medical center, plus the chance to join sports groups.
In addition, you'll have access to online learning platforms and discounts with our partners. A shuttle bus to commute to the facilities and the possibility of financial support to your studies.
What makes us proud as an employer:
· Merco – Companies and Leaders with the Best Reputation in Portugal (#1 Tecnology/Manufacturing)
· Forbes – World’s Best Employers (#1 Engineering & Manufacturing)
· LinkedIn – LinkedIn Top Companies (#2)
· OnStrategy – REPSCORE 2024: Brands’ Reputation in Portugal (#1 Engineering & Electronic Services)
· Fortune – World’s Most Admired Companies (#1 Industrial Machinery)
· SSON – Top 20 most admired Shared Services Organizations and Global Business Services in 2024
Please attach your CV in English.
#Siemens #PeopleAtSiemens #GBSpartnerofchoice
Siemens is committed to creating a diverse environment and is glad to be an equal opportunity employer. We strongly encourage applications from a diverse talent pool!
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