Customer Solutions Specialist

Location: Lisbon, City Center
Salary: 1,298.11 EUR - 1,040.66 EUR /month (including bonuses and allowances)
Benefits: Private health insurance, meal card, holiday bonuses, accommodation, flight reimbursements, and more
Joining Deadlines: 06/Jan/25, 13/Jan/25, 27/Jan/25, 03/Mar/25

Company Overview
Are you ready to join one of the worlds most recognizable companies? A leader in online and digital advertising, were looking for a Customer Delight Specialist to support and empower small and medium-sized businesses (SMBs). This is an exciting opportunity to work for a globally renowned brand, ensuring customer satisfaction and contributing to the growth of SMB clients across various digital channels.

If you have a passion for online advertising, customer service, and helping businesses thrive in the digital world, we want to hear from you!

Role Overview
As a Customer Delight Specialist, you will play a pivotal role in ensuring that SMB clients have a seamless experience with our products and services. You will be the key point of contact for clients across multiple channelsphone, email, and chathelping them grow their businesses. You will also have the opportunity to shape the future of the products by providing valuable feedback to our engineering department based on customer insights.

Key Responsibilities

• Customer Support: Provide top-notch support to SMB clients, ensuring their satisfaction through phone, email, and chat.
• Business Growth Assistance: Help clients navigate and grow their businesses using our online advertising solutions, providing pre- and post-sales support.
• Product Support: Offer expert guidance on self-service advertising products and tools, enhancing the customer experience.
• Trend Identification: Analyze customer feedback and trends, identifying common issues to help multiple SMB clients.
• Customer Insights: Collect and relay vital product feedback from customers to our engineering team, contributing to product development and improvement.

Compensation & Benefits

• Training Program:
  • Duration: 15 working days (8 hours/day)
  • Compensation: 640 for 16 days of training (paid)
• Salary:
  • 1,298.11 EUR /month (including base salary, Christmas and Holiday bonuses, and food allowance)
  • 1,040.66 EUR /month (including room allowance, base salary, Christmas and Holiday bonuses, and food allowance)
• Benefits:
  • Private Health Insurance
  • Meal Card
  • Holiday Bonuses
  • Accommodation: Company-provided, fully equipped apartments for the first 14 months.
  • Flight Reimbursement: Reimbursement for your initial flight and an annual two-way flight ticket back to your home country within the EU.
  • Additional Perks: Free Portuguese lessons, access to sports activities, cooking lessons, and more!

Schedule & Location

• Hours: 40 hours/week, 8 hours per day with 1-hour lunch break, 5 days per week (rotational shifts between 7:00 am and 12:00 am)
• Days Off: 2 days off per week, scheduled 4 weeks in advance by the shift manager.
• Location: Lisbon, City Center (company-provided accommodation within 20-60 minutes from the office).

Relocation Assistance

• Airport Pick-Up: Assistance with your arrival and registration in Portugal.
• Accommodation: Company-provided fully furnished apartments for the first 14 months.
• Relocation Support: Reimbursement of your initial flight and a yearly round-trip flight back to your home country.

Training Program

• Duration: 15 working days of training (8 hours per day)
• Schedule: Flexible start time between 08:30h and 09:30h (depending on your training group).
• Language: English

Additional Information

• Trial Period: 1-month trial period applies.
• Contract: Temporary contract with potential for renewal and permanent placement.

Why You Should Apply
This is a unique opportunity to join a global leader in digital advertising while making a significant impact on small and medium-sized businesses. As a Customer Delight Specialist, youll not only have the chance to build relationships and help businesses thrive but also contribute valuable insights that drive product innovation.

Ready to make an impact? Apply now and embark on a rewarding career path with one of the worlds most influential companies!