Customer Success Manager (German Speaker)

RoomRaccoon:

RoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system.  Our diverse team of 110 professionals, spread across 5 offices worldwide, serves 2000+ clients across Europe, USA and Africa. 

Our benefits include equity, formal training budget allowance, annual hotel allowance, as well as birthday and Xmas vouchers.  

Interested? Keep reading on!  

Job title: Customer Success Manager 

Location: Only considering applications for Lisbon, Portugal

Language: German Speaking 

Work-type: On-site 

Terms: Full-time 

Your North Star

Product and Market Knowledge 

• Identify upsell opportunities by understanding customers' evolving needs and objectives. 


• Collaborate with the sales team to develop tailored proposals and strategies for expanding customer usage. 


• Deliver demos of RaccoonPay and showcase additional benefits to interested hoteliers. 


• Develop a comprehensive understanding of our product suite, competitor offerings, and pricing. 

Customer Engagement and Relationship Building 

• Proactively engage with hoteliers to understand their business goals, challenges, and objectives. 


• Serve as the primary point of contact, fostering strong relationships with key stakeholders. 


• Conduct regular check-ins and reviews with customers to monitor progress and satisfaction levels. 


• Identify opportunities to optimize and enhance hoteliers' experiences based on feedback and usage patterns. 


• Provide training and educational resources to empower hoteliers to maximize our products. 

Customer Retention Strategies 

• Develop and execute strategies to proactively address customer concerns and mitigate churn risks. 
  

Key skills:

• Non- negotiable: Language requirement: Fluent German


• 2+ years of work experience in a similar role  


• Patient and empathetic towards customers, but naturally able to lead a conversation, deal with emotions and not afraid to upsell 


• Motivated working in a high-tech, fast-paced, entrepreneurial environment, requiring strong prioritisation abilities


• Self-motivated & able to deliver under pressure 


• Team-player 


• Organised and great eye for detail

Beneficial skills:

• Hotel or SaaS experience is an advantage
  

Perks:

• Mac environment


• Incentive based commission 


• Formal Training budget


• Annual Hotel experience


• Equity


• Birthday Vouchers

RoomRaccoon Values 

• Accountability 


• Beat Yesterday 


• Clock Speed 


• Deals a Deal 


• Empower Another 

Disclaimer: Thanks so much for your excitement about joining RoomRaccoon! We’re lucky to have so many talented people eager to be part of our team, so we’re reviewing applications as they come in. If you don’t hear from us within three weeks, it means we’ve decided to move forward with other candidates this time—but don’t be discouraged! Keep an eye on our careers page, and we’d love for you to apply for roles that fit your talents in the future!