Customer Success Team Leader

Make a measurable and mission-critical impact. 
Bring your unique talents and experience to a leading company in Industrial IoT (IIoT) solutions. Grow your passion into a rewarding profession by joining a dynamic and expanding organization. You’ll play a vital role that supports your success and helps drive safe, efficient, and reliable operations across industries worldwide. Anova offers opportunities that empower you to: 
 

• Innovate with cutting-edge IIoT technology 

• Be part of a global, mission-driven team 

• Grow your skills through hands-on experience and development 

• Make a measurable impact across industries worldwide 
   

Join us as a Customer Success Team Leader on the Customer Success team, and help shape the future of safer, more efficient, and more reliable operations across the globe. Start your journey with Anova today! 

Job Duties and Responsibilities:

• Lead, mentor, and motivate a team of customer service representatives to achieve performance goals and maintain high standards of customer service.


• Monitor and evaluate team performance, providing regular feedback, coaching, and development opportunities to team members.


• Handle escalate customer inquiries and complaints, ensuring timely and effective resolution.


• Conduct training sessions and workshops to enhance the skills and knowledge of the customer service team.


• Identify areas for improvement in customer service processes and implement changes to enhance efficiency and customer satisfaction.


• Prepare and present regular reports on team performance, SLA metrics, customer feedback, and key metrics to the Global Customer Success Manager.


• Work closely with other departments to ensure seamless customer experiences and address any cross-functional issues.

Schedule:

This position has regular hours of Monday through Friday 1PM-10PM

What you’ll need to succeed: 

Minimum Requirements - 

• English Language – advanced level (oral and written) 

• Computer skills (Microsoft Office) 


• Knowledge of CRM and ERP systems
  


• Customer-centric mindset with strategic thinking ability
  

Preferred Qualifications - 

• Previous experience leading, mentoring or supervising a team

• Ability to manage priorities, delegate tasks and meet deadlines


• Experience monitoring KPIs and driving performance improvement
  

ABOUT ANOVA 

We are very proudly “one” Anova — built by integrating the best in IIoT technology and expertise. Anova monitors more than 1,250,000 assets across nearly 80 countries for over 2000 clients, from family businesses to the largest LPG, Industrial Gases, and chemicals companies in the world. Our scale is global. Our service is local. We partner directly with customers, taking a holistic approach and delivering tailored solutions that drive innovation and improvement and make our world safer, more efficient, and reliable. 

We believe that rewarding work should reward you. As part of Anova, your work, integrity, and commitment are rewarded through competitive compensation and reward strategies, through sincere appreciation, and through opportunities for growth and advancement. We put people first by providing benefits that support your life and well-being, from health and finance to recognition and reward, and so much more — we've got you covered. 

If this sounds like a fit for you, apply to join Anova in connecting the industrial world — for better.

For more information about how Anova is transforming the Industrial IOT industry, visit us at Anova.com.