Customer Support

At IRIUM  we want you to always chase your dreams. Here, prepare yourself to conquer your goals, while enjoying the journey. 

We are currently looking for Customer Support

Requirements:
 

We are looking for a #TechTalent to work as a Customer Suppport for a project in banking sector. 
 

🙂 WHAT YOU'LL DO 

• Provide front line support and act as primary contact for clients.
• Log all questions, incidents, problems and requests with accurate and complete information
• Research and respond to all calls, e-mails, and requests in a professional, prompt, and timely manner in accordance to established guidelines and procedures
• Perform first level technical troubleshooting and problem solving.
• Fulfil reporting, data extraction and application configuration requests
• Escalate requests and incidents to the next level of tier support based on established guidelines and procedures
• Provide ongoing, regular updates to customers to keep them appraised of progress toward problem resolution
• Support internal project and development teams during new product releases roll out
• Drive continual improvement into monitoring/measurement/alerting practices and tools.
• Work in alternating shifts with earliest start at 6:00 AM and latest finish by 19:00 PM. - Occasional Saturday for technical operations with customers on an alternating schedule

 

💡 WHAT WE'RE LOOKING FOR 

• Fluent in both French and English (near native level)
• Analytic and problem-solving skills
• Ability and willingness to acquire in depth knowledge on different technologies and products and Stock market
• Previous experience in similar functions (3 years minumum)
• SQL (nice to have) 
• ITIL best practices
• AS400
• Banking knowledge and Stock (nice to have)

Location: Lisbon, hybrid

What do we offer? 

➡ An innovative and growing company, with a lot of opportunities for professional development.

➡ Retribution according to your experience and performance. Access to flexible pay and medical insurance as a social benefit.

➡ Unlimited access to technological training in free mode.


IRIUM is a company with dynamic and proactive professionals. Our values ​​are responsibility and commitment to work quality. This is the spirit we are looking for at IRIUM, whatever your age is. If you recognize yourself in this, this is your company!


We can build the future together. Let’s talk! 

Send your CV to: [email protected]


At IRIUM we defend a world without stereotypes or limitations and we believe in equality for all, principles that we subscribe to in our Equality Plan and Code of Ethics, guaranteeing equal treatment and opportunities regardless of any personal, physical or social condition.