Customer Support Advisor Porto, Portugal

Customer Support Advisor (French) — Porto, Portugal

Do you speak French and love helping people? We're looking for a warm, solutions-focused Customer Support Advisor to join an on-site team in Porto, supporting customers of a major telecom provider.

Key Responsibilities:

- Respond to customer enquiries by phone and digital channels in French

- Assist with account management, billing, product information, and complaints

- Accurately record customer interactions and follow up as needed

- Work toward individual and team performance targets

- Operate Monday to Saturday within rotating shifts from 7am to 7pm

- Participate in regular training to stay up to date on products and processes

What We're Looking For:

- French language at C1–C2 or native level

- Valid working documents in Portugal (EU citizenship or Portuguese Residence Card with NIF and NISS)

- Based within 30km of Porto — local candidates only

- Strong listening skills and genuine empathy with customers

- Experience in customer service or contact centres is an advantage

- Comfortable in a structured, target-driven environment

Why Join?

You'll be part of a supportive team in a vibrant city, with meal allowances, transport support, and a welcome bonus to get you started.

Apply Now: If you're local to Porto and passionate about customer service, we'd love to hear from you.