Customer Support Advisor (Remote in Portugal)

Empresa : Otonomee

Remote / Work from Home

Descrição do Emprego - Customer Support Advisor (Remote in Portugal)

Job Title: Customer Support Advisor
Location: Remote based in Portugal
Terms: Permanent Contract / Full-Time 40h weekly
Salary: Annual Gross 13.913 Euros (inclusive of Holidays Allowances)
Schedule: Monday to Friday – 9h00 to 17h30

ABOUT THE ROLE

We are looking for a Customer Support Advisor to join the team. This is a permanent work from home position based in Portugal.

The right candidate will be supporting our partner Keary’s. This is an exciting opportunity for someone to support our partner who enjoys multitasking in a fast-paced environment, the autonomy to make decisions and the opportunity to be part of a growing team.

WHAT YOU'LL BE DOING

Dealing with inbound calls,outbound calls and emails from existing and potential new customers (Minor and Major car service bookings, general enquiries, and amending service appointments).
Conducting Outbound calls on a daily basis to customers who have an overdue service, and encouraging them to book in on the call.
Managing your own day-to-day performance by ensuring that Inbound calls and emails and any other future channels are answered in line with SLA targets.
Liaising with key personnel regarding any potential sale cases.
Keeping up to date on all car services/promotions/manufacturer requirements.
Identifying and booking any other business opportunities with customers (i.e. warranty checks, recalls etc).
Delivering and meeting quality targets across all media channels.
Adhering and working towards key KPI’s that will be set/agreed as part of your role.
Developing collaborative, positive working relationships with customers and internal teams.
Ability to remain up to date on all processes and identify areas of improve

ABOUT YOU:

2 years of retail or customer service experience.
Ability to support Monday to Friday 09:00 – 17:30, but open to supporting Saturdays as the team grows.
Fluent English in both written and verbal communication with excellent phone etiquette.
Ability to take on board new processes and embed a culture of continuous improvement.
Ability to switch between different brand processes quite rapidly.
Ability to provide clear and concise notes on customer files within the booking system.
Demonstrate high levels of initiative with the ability to multi-task and be detail oriented in a fast-paced environment.
Experience using helpdesk software, ticketing software, booking systems and remote support tools.
Quick learner with the ability to absorb extensive information on manufacture requirements.
Excellent communication and interpersonal skills.
Be efficient, with good organisational and time skills and high attention to detail.

WHAT YOU GET IN RETURN:

Fully Remote work based in Portugal
A competitive salary
Internet Allowance (20 Euros per month) and Meal Allowance (7.63 Euros daily)
Health insurance and Flexible Benefits
Equipment provided
Home office allowance
A Buddy on joining
Online Gym and Wellbeing Studio.
The opportunity for professional growth.
Fun company events and team outings.
Autonomy and Responsibility

OUR RECRUITMENT PROCESS

30 min Teams interview with the Recruitment Team
Language test if applicable to the role
45 min Teams interview with the Hiring Team

Original job Customer Support Advisor (Remote in Portugal) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Customer Support Advisor (Remote in Portugal)

Descrição do Emprego - Customer Support Advisor (Remote in Portugal)

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