Customer Support Agent

Position: Customer Support Agent (Dutch)

Location: Lisbon, Portugal

Employment type: Full-time.

DUTIES AND RESPONSIBILITIES:

• Communicate with customers using various channels (telephone, email and chat)
• Ensure customer satisfaction and provide professional customer support
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
• Identify the issue the client is facing, troubleshoot and provide the solution
• Identify when the issue should be re-assigned to another department or more senior representative
• Collaborate with other specialists to solve or properly close help tickets
• Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
• Maintain and update all job-related administrative forms

REQUIREMENTS:

• Native/fluent in Dutch, both oral and written. Fluent in English (at least B2 level)
• Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
  
• Resourceful and stress resilient personality that can adapt and remain calm in all situations
• Ability to meet tight deadlines with minimum supervision and in timely manner
• Ability to work independently, while being team player at the same time

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Meal allowance
• Shifts on weekly rotation with colleagues covering line opening hours from Monday to Sunday, 07 AM - 11 PM
• Transportation allowance
• Private health insurance
• Yearly performance bonus
• Relocation allowance and assistance in finding accommodation
• And many others!

To apply for this position and to explore many other exciting opportunities, visit and apply through our career page: https://www.careers-page.com/toptalent-2

• €15260 + €16100 + 3,240 lang. b. (exp) + meal 7,63/day + transport 700 € + 5% base/year perf. b.
• start date: 30th Sept; 14th Oct, 28th Oct, 11th Nov
• Assistance of real estate team, reimbursement 2500 EUR if outside mainland PT, 1250 EUR if within PT but more than 100KM away from Lisbon
• with or without experience in contact center/ – rotative Mon-Sun between 7AM and 11PM/Santos office. rotative