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Customer Support Agent Financial Services English Market

icon building Empresa : Recruityard
icon briefcase Tipo de Emprego : Periodo Integral
icon geo-alt Lisboa, 1200 -629

Número de Aplicantes

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Descrição do Emprego - Customer Support Agent Financial Services English Market

Location: Lisbon, Portugal  
Workload: 100% Full -Time
Shifts: 24/7 (Rotating Shifts)

Position Overview

We are currently looking for English -speaking Customer Support Agents to join an international project within the banking and financial services sector, based in Lisbon.

This role is ideal for professionals with experience supporting customers in regulated environments who enjoy problem -solving, client interaction, and working in a fast -paced, digital -first setting.

Main Responsibilities

- Provide high -quality customer support via chat, email, and phone
- Handle a wide range of enquiries related to banking and financial services
- Manage customer cases end -to -end, including more complex or sensitive situations
- Support customers with account -related questions, transactions, and service issues
- Ensure compliance with internal procedures and regulatory requirements
- Communicate clearly, professionally, and empathetically with customers
- Work collaboratively with internal teams to resolve issues efficiently
- Adapt to rotating schedules in a 24/7 operational environment

Candidate Profile

- C1/C2 level of English (mandatory)
- Minimum 1 year of experience in:
      - Banking
      - Financial Services
      - Insurance (either in Ireland or serving the Irish market from abroad)
- Strong communication and problem -solving skills
- High level of attention to detail and customer orientation
- Ability to work under pressure and manage multiple tasks
- Comfortable working with digital tools and systems
- Availability to work rotating shifts (24/7)

Eligibility Requirements

- EU citizenship, or
- Holder of a valid Portuguese work or residence permit

Compensation & Benefits

- Competitive monthly salary
- Performance -based bonus
- Meal allowance
- Health insurance
- Full paid training
- Long -term career development opportunities in an international environment

Why Apply?

- Join a stable and well -structured international financial services project
- Work in a multicultural and dynamic team in Lisbon
- Develop your career within the banking and customer experience sector
- Benefit from a competitive local package and relocation support

By applying, you consent to the processing of your personal data in accordance with GDPR for recruitment purposes.

Original job Customer Support Agent Financial Services English Market posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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