Customer Support Assistant Airline Project

We are recruiting Customer Support Assistants for an international project with one of Europe's largest low-cost airlines, operating domestic and international flights across more than 34 countries.

Start Date: 05 June 2025
Location: Lisbon On-site
Contract: 6 months (with possibility of renewal)

Main Responsibilities

• Managing flight bookings (creating, modifying, or cancelling reservations)
• Assisting customers via chat or social media during the after-sales process

• Ticket issuance and handling, reservation back-office operations

• Providing accurate, real-time information to customers

• Exceeding customer expectations and delivering a positive experience

• Listening to and understanding each customer's individual needs

Requirements:

• fluency in European Portuguese (C2 level)

• Minimum B2 level of English

• At least 6 months of experience in customer support (preferred)

• Experience with GDS tools (Amadeus, Galileo, or Sabre) is a plus

• Previous experience in the travel or tourism industry is valued

• Availability to work in rotational shifts

Work Schedule:

• Monday to Sunday, from 08:00 to 20:00

• Rotational 8-hour shifts per day

• 2 rotational days off per week

Compensation Package:

• Base Salary: 875 gross/month (paid over 14 months)

• Performance Bonus: Up to 150 gross/month (paid over 12 months)

• Meal Allowance: 7.23 per working day (via meal card tax free)

• Transportation Allowance: 20 gross/month (paid over 12 months)

Estimated Monthly Compensation (including all allowances and bonuses):

• Paid over 14 months: approximately 1,179.77/month

• Paid over 12 months: approximately 1,349.89/month

If you have customer service experience and would like to join an international team in a leading company in the travel sector, send us your CV (preferably in English).