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Customer Support Polish-speaking E-Commerce Platform

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Descrição do Emprego - Customer Support Polish-speaking E-Commerce Platform

The Opportunity
Step into a role with one of the world's leading digital marketplaces. Based in the heart of Lisbon, you will be the voice of the brand for the Polish market, delivering top-tier support for order management, account security, and platform navigation. We are looking for motivated individuals to join our team on April 30th.What You'll Be Doing

  • Multichannel Support: Resolve Polish-speaking customer inquiries via chat, email, and phone.
  • Problem Solving: Tackle issues regarding payments, shipping, and product queries with empathy and precision.
  • KPI Driven: Maintain high standards for quality and efficiency, especially during high-traffic promotional seasons.
  • Data Integrity: Meticulously document all customer interactions in internal CRM systems.

Who You Are

  • Linguistic Skills: Proficient in Polish with a solid grasp of English.
  • Tech Savvy: A strong understanding of the e-commerce landscape and online shopping trends.
  • Legal Readiness: Must hold an EU ID, Residence Card, Manifestação de Interesse, or a valid/expired Type D Work Visa with an AIMA appointment (plus NIF).
  • Soft Skills: A calm, rational decision-maker who can communicate with empathy.

The Package

  • Earnings: Base salary (14 months) + €7.63 daily meal allowance.
  • Extras: €45 monthly complexity bonus (11 months) + a monthly-instalment Welcome Bonus.
  • Security: Permanent contract following a 3-month probationary period.
  • Health: Medical insurance from day one (free of charge after 6 months).
  • Relocation Support: 12 months of shared accommodation provided for those moving to Portugal from abroad (flight not included).

Logistics

  • Location: Fully on-site in Lisbon, Portugal.
  • Schedule: 40h/week, Monday–Sunday (Rotative shifts: 08:00–17:00 or 09:00–18:00)
Original job Customer Support Polish-speaking E-Commerce Platform posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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