Customer Support Representative

Customer Support Representative (Polish + English)

Location: Porto, Portugal
Salary: €1,300 gross/month
Work Model: On-site

About the Role

We are looking for a Polish-speaking Customer Support Representative to join a dynamic international team in Porto. In this role, you will be the first point of contact for customers, ensuring a smooth and positive support experience.

Key Responsibilities

• Handle inbound calls, emails, and chats in a professional manner

• Provide clear, accurate, and timely support to customers

• Identify issues and deliver effective solutions

• Ensure high levels of customer satisfaction and service quality

• Meet performance targets (KPIs) and maintain quality standards

• Work closely with internal teams when required

Requirements

• Fluent Polish (C1/C2)

• Good English (B2+)

• Strong communication and problem-solving skills

• Customer-focused mindset with a positive attitude

• Ability to work in a fast-paced, team-oriented environment

What We Offer

• Competitive salary package (€1,300 gross/month)

• Paid training from day one

• Opportunity to work in a multicultural, international environment

• Career development and growth opportunities

• Experience in a globally connected workplace

Why Join?

• Live and work in Porto, one of Europe's most vibrant and affordable cities

• Build valuable international customer service experience

• Be part of a supportive and diverse team