Customer Support Representative Crioulo Speakers

Location: Lisbon, Portugal
Employment Type: Full-time
Start Date: ASAP – Urgent
Work Model: On-site (Lisbon)

About the Role

We are urgently hiring Crioulo speaking Customer Support Representatives to join an international team based in Lisbon. You will support customers via phone, email, and chat, ensuring a high-quality customer experience for a global brand.

This is an excellent opportunity for candidates already in Portugal or willing to relocate quickly.

Responsibilities

• Handle inbound customer inquiries in Crioulo
• Provide support via phone, email, and chat
• Resolve customer issues efficiently and professionally
• Follow internal procedures and quality guidelines
• Accurately document customer interactions in CRM systems
• Collaborate with team members and supervisors

Requirements

• Fluency in Crioulo – C1/C2 level
• Basic to good level of English
• Customer-oriented mindset
• Good communication and problem-solving skills
• Ability to work full-time on-site in Lisbon
• EU citizenship or valid Portuguese residence/work permit

Nice to Have

• Previous customer service or call center experience
• Familiarity with CRM tools
• Multilingual profile

What We Offer

• Competitive salary package
• Stable full-time employment
• Paid training
• Career growth in an international environment
• Supportive and multicultural workplace