Customer support Representative - Russian Speaker

Role: Customer support Representative (Russian Speaker)

Location: Remote, Portugal

Start Date: ASAP

About the Role:

We are actively looking for native Russian speakers to join our expanding team in Portugal. This position offers the full flexibility of working from home (Remote) within Portugal. As a Customer support Representative, you will be the primary point of contact for our Russian-speaking clientele. Your mission is to provide high-quality assistance and ensure a seamless experience for every user across our global platform. Whether you are providing technical troubleshooting or answering general inquiries, your goal is to maintain the highest levels of customer satisfaction. This is a fantastic opportunity for individuals who prefer a flexible work-life balance while working for a leading international company.

Your Responsibilities:

- Assist customers via phone, email, and live chat in native-level Russian.

- Resolve technical and service-related inquiries with professionalism and speed.

- Act as a brand ambassador, ensuring an empathetic and professional tone in all communications.

- Maintain detailed and accurate records of customer interactions within our CRM system.

- Collaborate with multicultural teams remotely to share insights and improve service quality.

- Ensure a stable home office environment for high-quality customer calls and interactions.

What We Are Looking For:

- Native-level fluency in Russian is mandatory for this position.

- Good command of the English language (B2 level or higher) for reporting and training.

- Valid work permit or residency for Portugal is essential.

- Strong communication skills and a solution-oriented, self-motivated mindset.

- High school diploma or equivalent professional experience in a related field.

What We Offer:

- Competitive salary and performance-based bonuses.

- Flexible work arrangements allowing you to work from home anywhere in the country.

- Comprehensive initial training and career growth opportunities.

- A supportive multicultural work culture that values independence and performance.