Customer Support Specialist

Empresa : Rovo

Descrição do Emprego - Customer Support Specialist

As a Customer Support Specialist you'll be the voice of our brands across email, phone, and social media, ensuring every customer interaction reflects our values of care, quality, and responsiveness. Your work will be essential in maintaining trust, driving satisfaction, and fueling continuous improvement across the customer journey. Customer Communication

Act as the first point of contact for Index and Assembly customers via email, phone, and Instagram DMs.
Deliver timely and clear responses that reflect our brand voice and customer-first mindset.
Support both B2C (Index) and B2B/custom merchandise (Assembly) customers with a high level of professionalism and empathy.
Manage a range of customer inquiries related to orders, returns, exchanges, shipping, product information, and account access.

Internal Documentantion & Processes

Accurately log all customer interactions in HubSpot, ensuring clear handoffs and visibility across teams.
Maintain internal knowledge bases and contribute to improving support documentation where needed
Identify recurring pain points or feedback patterns and flag key insights to the Customer Experience and Operations teams.

Cross-Functional Collaboration

Work closely with Operations, Marketing, and Product teams to ensure a seamless, end-to-end customer experience.
Maintain up-to-date knowledge of our products, processes, and policies so you can speak confidently and accurately.

Must-Have

Fluency in English – both written and spoken.
1+ years of experience in a customer-facing or support role.
Comfortable using HubSpot or similar CRM/helpdesk platforms.
Strong active listening and problem-solving skills.
Comfortable managing multiple support channels simultaneously while maintaining attention to detail.
Empathy-driven mindset.

Nice-to-Have

Experience responding to customers via Instagram DMs or other social platforms.
Background in e-commerce, tech, or a fast-scaling startup environment.
Bonus: Additional language fluency or experience supporting multilingual customer bases.
Bonus: understanding of fashion supply chains, B2B SaaS, or custom manufacturing.

Health insurance coverage.
Flexible work schedules that promote work-life balance.
26 vacation days per year.
A collaborative and supportive work environment that fosters professional growth.
Modern and well-equipped office space in a convenient location.

Original job Customer Support Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Customer Support Specialist

Descrição do Emprego - Customer Support Specialist

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