Customer Support Specialist based Porto - Onsite

Customer Support Specialist

Location: Porto, Portugal
Contract Type: Full-time (On-site)
Languages: French(C2), English (B2+)

Working Hours: Rotational shifts

• Monday – Saturday: 07:00 – 19:00

Role Overview

We are looking for a service-driven and detail-oriented Customer Support Specialist to support French-speaking customers for a premium lifestyle and consumer brand.
You will be based on-site in Porto, delivering personalized support for digital products and services, while ensuring a high-quality customer experience in a regulated environment.

Key Responsibilities

• Handle incoming customer inquiries via phone, chat, and email in Slovenian
• Support customers with account-related requests, product guidance, order status, and basic device troubleshooting
• Ensure full compliance with brand, quality, and regulatory standards, including strict age-verification procedures
• Accurately document all customer interactions in English within internal CRM systems
• Identify customer needs and provide appropriate solutions or escalate when required
• Stay up to date with product updates, campaigns, and support processes
• Work flexibly across rotating shifts, including evenings and weekends

Ideal Candidate Profile

• C2-level fluency in French

• English proficiency at B2 level or higher

• Strong customer service and communication skills

• Comfortable using digital tools and supporting electronic products

• Previous experience in customer support, retail, or consumer-focused roles is an advantage

• Detail-oriented, professional, and empathetic approach to customer interactions

Compensation & Benefits

• Base salary: €930 gross paid over 14 months 
• Guaranteed bonus: €100 gross (or more, depending on targets achieved) for the first 3 months
• Meal allowance: €9 per day (net, provided via meal card.
• Transportation reimbursement: Up to €40 for public transport, upon presentation of a monthly subscription

• Modern office environment in Porto

• Multicultural and international work environment

• Career growth and internal development opportunities

Why Join

• Work with a premium international brand in a structured and compliant environment

• Support adult customers using innovative digital products and services

• Be part of a supportive, international team

• Develop skills in customer experience, compliance, and digital support

Apply now to take the next step in your customer support career!