Customer Support Specialist Consumer Goods

Location: Lisbon, Portugal 

Work Model: On-Site

Language Required: Dutch (mother tongue) + English (C1 minimum)

Schedule: Rotative shifts — details confirmed at interview

Start Date: 17 March 2026 (URGENT)

Contract: 12-month fixed term → Permanent after 2 years

Salary: Base × 14 payments | Meal allowance 7€/day | Christmas & Holiday allowances included

Bonus / Extra: Accommodation benefit-in-kind available (tax-free until 31 Dec 2026)

Relocation: Accommodation support available for candidates relocating to Lisbon

About the Role

Support Dutch-speaking customers on behalf of a major international consumer goods brand from the TP Tejo site in Lisbon. You will handle inbound queries covering product information, order management, and aftersales support — working within a structured multilingual team.

What You Will Do

• Handle inbound Dutch-language customer queries via phone, email, and chat
• Manage orders, product information requests, and aftersales support
• Resolve complaints in line with brand guidelines and quality standards
• Accurately record all interactions in the CRM
• Meet daily productivity and CSAT targets
• Participate in training and team calibration sessions

What We Are Looking For

• • Dutch mother tongue
• • English B2
• • Customer service experience preferred
• • Comfortable with rotative shifts
• • EU ID, valid Portuguese residence permit, or equivalent
• • Available to start 17 March 2026

What's In It for You

• • Base salary × 14 payments
• • Meal allowance 7€/day
• • Health insurance from day one
• • Accommodation support available for relocators
• • Lisbon — growing international hub