Customer Support Specialist Czech-speaking Lisbon

Location: Lisbon, Portugal (On-Site)

Work Model: On-Site

Language Required: Czech + English

Schedule: Monday to Sunday | 08:00–17:00 or 09:00–18:00 rotative | 2 rotative days off | Future possibility of 24/7 (TBC by client)

Start Date: 30 April 2026

Contract: Permanent after 3-month trial

Salary: Base × 14 months | Meal allowance 7.63€/day

Bonus / Extra: €45 complexity bonus × 11 months | Welcome bonus paid in 12 monthly instalments

Relocation: Shared accommodation for relocators from outside Portugal (up to 12 months). No flight ticket. Relocation inside Portugal not available.

About the Role

Join the Czech-speaking customer support team for one of the world's largest e-commerce and digital platforms, based in Lisbon. You will handle customer queries related to orders, accounts, and platform services — combining e-commerce knowledge with strong customer service skills. 2 openings with a 30 April start.

What You Will Do

• Handle Czech-language customer queries via chat, email, and phone for a global e-commerce platform
• Resolve order, account, payment, and product queries with accuracy and empathy
• Follow platform guidelines and escalation protocols
• Meet daily quality and productivity KPIs
• Manage increased contact volumes during peak and promotional seasons
• • Document all interactions accurately

What We Are Looking For

• • Czech 
• • Good English skills
• Strong understanding of e-commerce platforms and online shopping
• • Customer service experience preferred
• Empathetic communication style and rational decision-making
• EU ID, Residence Card, Manifestação de Interesse, or valid/expired Work Visa Type D with AIMA appointment + NIF
• NISS preferred (support available if not yet obtained)

What's In It for You

• •Base × 14 months | €45 complexity bonus × 11 months
• • Meal allowance 7.63€/day
• Welcome bonus paid monthly across first 12 months
• Health insurance from day 1 (free after 6 months)
• Shared accommodation for relocators (up to 12 months)
• • Permanent contract after 3 months