Customer Support Specialist, French

Join a team in Braga as a French-speaking Customer Service Representative. In this on-site role, you will be the primary point of contact for customers of a leading consumer credit platform, addressing their inquiries and providing tailored financing solutions.

Key points

• Location: Braga, Portugal, a vibrant northern city known for its rich history, beautiful architecture and lively cultural scene, with a high quality of life
• Work model: On-site
• Language: French
• Schedule: Monday to Friday, 07:00 AM to 05:30 PM, on rotational shifts. Saturday and Sunday off.
• Contract: 6-month contract
• Compensation: Monthly gross salary paid over 14 months, plus a welcome bonus paid in monthly instalments during the first year, a complexity bonus and a food allowance for each working day
• Relocation: No relocation support provided

Responsibilities

• Answer customer requests by phone about existing credit and new project inquiries
• Analyze customer needs to personalize each interaction, understand expectations, reassure customers and offer the most suitable financing options
• Build long-lasting, high-quality customer relationships
• Make the most of each inbound and outbound call by identifying commercial opportunities
• Manage assigned files in line with procedures and safety rules, with rigor and integrity

Requirements

• Native-level or fluent French
• Ability to analyze customer needs and propose suitable financing options
• Commitment to high standards of rigor and integrity when managing files