Customer Support Specialist Nespresso

Location: Lisbon, Portugal

Work Model: On-Site

Language Required: Dutch  + English

Schedule: Rotative shifts — details confirmed at interview

Start Date: 13 April 2026

Contract: 12-month fixed term → Permanent after 2 years

Salary: Base  × 14 payments | Meal allowance 7€/day | Christmas & Holiday allowances included

Bonus / Extra: Accommodation benefit-in-kind available (tax-free until 31 Dec 2026)

Relocation: Accommodation support available for candidates relocating to Lisbon

About the Role

Join the Dutch-speaking support team for Nespresso — one of Europe's most recognisable premium lifestyle brands. You will support Dutch-speaking customers across product queries, machine troubleshooting, subscriptions, and orders. A role that combines great brand identity with a structured multilingual team environment in Lisbon.

What You Will Do

• Handle Dutch-language customer queries for Nespresso via phone, email, and chat
• Support with machine issues, capsule orders, subscription management, and returns
• Deliver premium customer experience aligned with brand standards
• • Meet quality and productivity KPIs
• • Accurately document all interactions
• Participate in product training and team briefings

What We Are Looking For

• • Dutch mother tongue
• • English
• • Customer service experience preferred
• Brand awareness and affinity with premium consumer products is a plus
• • EU ID, valid Portuguese residence permit, or equivalent

What's In It for You

• • Base salary × 14 payments
• • Meal allowance 7€/day
• • Health insurance from day one
• • Accommodation support available for relocators
• Nespresso — globally recognised premium brand on your CV
• • Lisbon-based