Customer Support Specialist Operations Customer Expert

About the Role

Are you passionate about cutting-edge technology? We are looking for an Operations Customer Expert to join our team in Lisbon supporting users of a world-leading American AI research and deployment company. In this role, you will provide exceptional, professional support to consumers and business users across multiple channels, focusing on troubleshooting, problem-solving, and delivering an outstanding user experience.

Key Responsibilities

• Customer Support: Assist customers with billing, invoicing, and account access issues in a professional and timely manner.
• Product Guidance: Guide, support, and train users on how to navigate and utilize the client's AI platform and products.
• Issue Resolution: Investigate and troubleshoot user inquiries across digital support channels with high efficiency and accuracy. 
• Quality Excellence: Deliver high-quality service that consistently exceeds client expectations and quality scoring benchmarks.

Work Schedule & Training

• Work Schedule: 8-hour daily shifts (40 hours/week) with a 1-hour lunch break. Schedules operate 24/7 across Day Shifts (07:00–22:00) or Night Shifts (22:00–07:00).
• Comprehensive Training: Includes a 15-working-day intensive training program (8 hours/day) covering software tools, client products, customer management, and hands-on practical training.

What We Offer

• Relocation Support: Complete relocation assistance and logistics for international candidates.
• Accommodation Options: Available private room in a shared company apartment with all utility bills and cleaning service included.
• Health & Well-being: Private health and dental insurance, on-site clinic access, and free meal items (soup, bread, salad, fruit).
• Perks & Benefits: Annual travel home support, local language classes, legal/administrative assistance (visas, NIF, housing), and social/cultural activities.

Requirements

• Fluency in English (written and spoken).
• Strong communication skills and a customer-first mindset.
• Ability to troubleshoot technical and billing issues effectively.
• Flexibility to work in rotating shifts within a 24/7 environment.
• Passion for artificial intelligence and innovative tech solutions.