Customer Support Specialist Social Media & Digital Advertising German

About the Role

We are looking for a German-speaking Customer Support Specialist to assist customers with digital advertising and paid campaign-related enquiries. You will use your language skills and digital marketing knowledge to provide effective support and maintain a high level of customer satisfaction.

Key Responsibilities

• Manage customer enquiries in German and English.
• Provide guidance on paid campaigns and digital advertising products.
• Investigate customer issues and recommend suitable solutions.
• Explain platform features and support customers in using relevant tools.
• Follow service procedures and quality standards.
• Coordinate with colleagues to resolve more complex enquiries.
• Fluent German and English.
• Mandatory experience in paid campaign management.
• A degree in Marketing or a related field.
• Experience in digital marketing and customer support/contact centre operations in an advertising technology environment.
• Familiarity with social media products and digital advertising.
• Strong communication and problem-solving skills; flexibility for rotating shifts.

Requirements

Languages

German / English

Salary

€1,050–€1,150 gross/month (paid over 14 months; source salary: €1,100)

Benefits

Welcome bonus paid in 12 monthly instalments during the first year; €7.63 net meal allowance per working day; €60 attendance bonus (as stated in the offer)

Location & Work Arrangement

On-site, Lisbon, Portugal

Working Schedule

Initial shifts between 07:00 and 19:00, Monday to Sunday; the schedule may transition to 24/7 rotating shifts with two rotating days off.

Relocation

Relocation support provided. Shared accommodation may be available for up to 12 months; utilities are included and accommodation costs are deducted from salary.

You can apply directly from here or send me your CV via email: [email protected]