Customer Support Specialist Spanish - Fintech Company

Atlean World is an HR SaaS Consultant that aims to promote multicultural environments as the new reality. We specialize in multilingual markets making the candidate's recruitment journey smoother and more enjoyable.
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As part of the Customer Service Department, you will support users by providing clear, accurate and friendly assistance across multiple channels. This includes handling inquiries related to banking, investing and account management while adhering to strict compliance and quality standards.

The activities

-Support customers with questions about banking, payments, cards,

investments and account management.

-Provide clear answers and solutions, always following the client's procedures and compliance rules.

-Troubleshoot issues, such as card problems, transactions, app access or account updates.

-Escalate complex cases to the correct internal departments when needed.

-Maintain high service quality, using an empathetic, professional tone and meeting defined performance metrics.

Requirements

• Native or advanced level of Spanish
• B2 or higher level of English
• Motivation to learn and grow
• A friendly and positive attitude
• Availability to start soon

Benefits

• Private Health Insurance from day one
• Free portuguese lessons
• Great opportunity to grow quickly within the company
• Excellent work opportunity in a dynamic leading multinational company;
• Stable work and career progression;
• Investment in training (ongoing training) and personal development;
• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
• Free company events and activities (Free Portuguese classes included) such as : social events, surf lessons, yoga, trekking)