Customer Support Technician Automotive

We are looking for a Spanish-speaking Customer Support Technician with a background in automotive mechanics to join a specialist team based in Porto. In this role, you will provide technical support to end users, troubleshoot issues, and deliver a high-quality customer experience in a fast-paced environment.

What you will do:

• Provide technical customer support via phone, email, and/or chat
• Diagnose and resolve issues using your automotive technical knowledge
• Document cases accurately and follow established processes
• Collaborate with internal teams to escalate and resolve complex issues
• Ensure customer satisfaction at every interaction

What we are looking for:

• Spanish fluent (minimum C1) — mandatory
• Portuguese B2–C1 — mandatory
• Previous experience as an automotive mechanic — mandatory
• Minimum 12th grade / high school completion
• Strong communication and problem-solving skills
• Ability to work independently and as part of a team

What we offer:

• Full-time position based in Porto
• On-site during the first month; hybrid 50/50 model possible thereafter for autonomous profiles
• Meal allowance of €12 per working day
• Integration into a multicultural and dynamic team
• Competitive salary