Czech Customer Service Representative

Location: Lisbon, City Center
Start Date: December 16, 2024

Are you passionate about delivering exceptional customer service and building lasting relationships? Join our Customer Service team for the Czech market, representing one of the leading global banking institutions with operations in 19 countries. This is your chance to work in a dynamic and multicultural environment in sunny Lisbon!

About the Role

As a Customer Service Representative, you will be the voice of a globally renowned banking institution, assisting clients with their banking needs and fostering positive customer experiences. You will handle inbound and outbound calls, support back-office projects, and ensure a seamless customer journeyall in Czech and English.

Key Responsibilities

• Support Bank Customers: Assist customers in managing accounts and transactions effectively.

• Explain Products and Services: Provide clear and concise information about the banks offerings.

• Resolve Inquiries: Address customer questions with comprehensive solutions.

• Foster Brand Loyalty: Deliver courteous and professional service to uphold the banks reputation.

• Adaptable Scheduling: Work rotating shifts to ensure customer support at all times.

Your Skills and Experience

• Language Skills: Fluent in Czech (C1 level) and English (B2 level).

• Customer-Centric: Enthusiastic about helping others and resolving problems.

• Communication: Strong interpersonal and problem-solving skills.

• Flexibility: Willing to work rotating shifts.

Compensation & Benefits

• Training:

  • 10-day paid training program (92.80 EUR /week).

  • Training conducted in English.

  • Successful training completion leads to an employment contract.

• Salary Package options: 1060.50 EUR gross/month (includes base salary, room allowance, Christmas and holiday bonuses, and food allowance).

• 1260.00 EUR gross/month (includes base salary, Christmas and holiday bonuses, and food allowance).

• Benefits:

  • Private health insurance.

  • Meal card.

  • Holiday bonuses.

Work Schedule

• Hours: 40 hours/week (8 hours/day + 1-hour lunch break).

• Days Off: Two days per week (assigned by shift manager, schedule shared 4 weeks in advance).

• Shifts: Monday to Friday, 7:00 AM 4:00 PM.

Relocation Package

• Travel Support:

  • Airport pick-up and assistance with administrative registration in Portugal.

  • Reimbursement of initial flight expenses.

  • Complimentary annual round-trip flight to your home country (within the EU).

• Accommodation:

  • Fully furnished and equipped shared apartments.

  • All utility costs covered.

  • Free Portuguese lessons and access to fun activities like cooking and sports.

Hiring Process

1. Application review by the client.

2. Online language assessment.

3. Interview with the client.

Ready to take the leap and advance your career with a leading banking institution in Lisbon? Apply now and lets start your journey to success!

Note: This is a temporary contract with a 1-month trial period and potential for renewal or permanency.

Why Choose Us?

• Work with one of the worlds top banking institutions.

• Enjoy a competitive salary, exciting benefits, and an enriching relocation experience.

• Be part of a dynamic, international team in one of Europe's most vibrant cities.

Apply Today and Secure Your Place in the Banking World!