Czech-Speaking Content Moderator / Customer Support (On-site in Lisbon)

We are looking for Czech-speaking professionals to join our team in Lisbon for an on-site role supporting a global e-commerce platform. This position is ideal for candidates with strong moderation and communication skills who can make thoughtful decisions while maintaining high service standards.

Responsibilities

• Review and moderate online content to ensure it complies with platform policies and guidelines.

• Provide support related to e-commerce content and marketplace activities.

• Identify and remove inappropriate or non-compliant content.

• Handle large volumes of content while maintaining accuracy and quality standards.

• Manage queue volumes effectively during high-demand periods such as promotional seasons.

• Make rational and well-judged decisions when reviewing content.

• Collaborate with internal teams to maintain platform safety and integrity.

• Deliver excellent service with empathy and professionalism when interacting with users.

Requirements

• Fluent Czech (C1/C2) and good English level (B2 or higher).

• Strong content moderation skills and attention to detail.

• Excellent verbal and written communication skills.

• Good understanding of e-commerce platforms and online marketplaces.

• Ability to make fair, objective, and rational decisions.

• Strong customer service mindset and empathy.

• Ability to work efficiently under pressure, especially during peak campaign or promotion periods.

• Local market awareness and cultural sensitivity.