Danish Speaking Customer Support Specialist

Danish-Speaking Customer Support & Reactivation Specialist – Lisbon, Portugal

Introduction

A leading global customer experience provider is recruiting Danish-speaking specialists for an on-site role in Lisbon. Supporting a fast-growing subscription-based service, you will play a critical role in re-engaging former members and managing existing accounts to ensure a high-quality customer journey.

Responsibilities

• Reactivation Outreach: Contact former or inactive customers via outbound calls to understand their needs and encourage them to restart their subscriptions.
• Customer Support: Assist existing members via email and chat with professional and engaging service.
• Subscription Management: Help users manage their accounts, including plan updates, delivery tracking, and general account maintenance.
• Problem Solving: Identify customer concerns and provide tailored solutions to improve their overall experience.
• Service Quality: Maintain high standards of communication and contribute directly to customer retention and satisfaction goals.

Requirements

• Language Skills: Native or fluent Danish (C1/C2) and a good command of English.
• Experience: Previous experience in customer support, sales, or contact centers is an advantage.
• Communication: Strong persuasion and interpersonal skills, particularly comfortable with outbound calling.
• Mindset: Customer-focused, problem-solving oriented, and able to thrive in a performance-driven environment.
• Adaptability: Comfortable using multiple digital communication channels and tools simultaneously.
• Teamwork: Positive attitude and a strong sense of team collaboration.

What is Offered

• Location: Full-time, on-site position in a modern office in Lisbon with excellent transport links.
• Training: 6 days of fully paid comprehensive training and structured onboarding.
• Contract: 40 hours per week with a stable international employer.
• Time Off: 22 days of paid annual leave plus Portuguese public holidays.
• Health: Private health insurance provided from the first day of the contract.
• Relocation Support: * Flight costs reimbursed.
  • Accommodation provided for candidates moving from abroad.
• Growth: Significant career development opportunities within a massive global organization.
• Culture: Join an international, multicultural team in a progressive and sunny environment.

This role is perfect for outgoing Danish speakers who want to combine their sales and support skills while enjoying the vibrant lifestyle and sunny weather of Lisbon.