Danish-Speaking Customer Care Specialist Digital Payments

Danish-Speaking Customer Care Specialist – Digital Payments – Remote (Portugal)

Introduction

Workster is partnering with a global leader in customer experience to recruit Danish-speaking Customer Support Specialists. This is a fully remote role within Portugal, supporting a digital payments and point-of-sale (POS) solution used by small and medium-sized businesses. It is an ideal position for those who enjoy helping businesses grow through technical and financial support.

Responsibilities

• Multichannel Support: Provide high-quality assistance via phone, email, and chat.
• Onboarding: Guide new users through account setup and initial onboarding processes.
• Logistics & Orders: Assist customers with product orders, tracking, and delivery inquiries.
• Technical Troubleshooting: Solve issues related to the application, payment devices, and related accessories.
• Financial Assistance: Address questions regarding transactions, daily deposits, and financial activity reports.
• Issue Escalation: Coordinate with specialized teams to resolve complex customer problems.
• Data Integrity: Maintain detailed records of all interactions following internal security procedures.

Requirements

• Language Skills: Fluent/Native Danish (C1/C2) and good English (B2).
• Experience: Prior experience in customer support or a service-oriented role is a plus.
• Soft Skills: Strong problem-solving abilities and clear, professional communication.
• Tech Literacy: Comfortable using multiple digital systems and troubleshooting technical topics.
• Independence: Proven ability to work effectively and independently in a remote setting.
• Teamwork: Adaptable team player who thrives in a dynamic, international environment.

What is Offered

• Work Location: 100% remote from anywhere in Portugal.
• Contract: Full-time, 40 hours per week.
• Time Off: 22 days of paid annual leave plus Portuguese public holidays.
• Health: Private health insurance provided from the first day of the contract.
• Training: Comprehensive paid training and structured onboarding program.
• Career Growth: Opportunities to advance within a large global organization.
• Stable Environment: A supportive international workspace with long-term potential.

This role offers a unique opportunity to work for a major fintech-related solution while enjoying the flexibility of a remote lifestyle in sunny Portugal.