Danish-Speaking Customer Support & Reactivation Specialist

Danish-Speaking Customer Support & Reactivation Specialist – Lisbon, Portugal

Role Overview

Join a global customer experience leader in Lisbon supporting a fast-growing subscription-based service. In this dual-focus role, you will manage account inquiries and proactively engage with inactive customers to encourage reactivation, ensuring a high-quality journey for Danish users.

Your Responsibilities

• Multichannel Support: Handle customer inquiries via outbound calls, email, and chat.
• Customer Reactivation: Reach out to former or inactive subscribers to understand their needs and win them back.
• Subscription Management: Assist with plan changes, delivery updates, and general account maintenance.
• Problem Solving: Identify customer concerns and offer tailored solutions to improve their experience.
• Retention: Contribute directly to customer satisfaction and retention goals.

Requirements

• Languages: Fluent Danish (C1/C2) and a good level of English.
• Legal Status: Must hold an EU Passport or a valid Work Permit for Portugal.
• Skills: Strong persuasion and communication skills, especially for outbound calls.
• Mindset: Customer-focused, adaptable, and comfortable working toward performance targets.
• Experience: Previous contact center, sales, or support experience is an advantage.

The Offer

• Work Model: Full-time, on-site in a modern Lisbon office with great transport links.
• Relocation Package: * Flight costs reimbursed.
  • Accommodation provided by the company.
• Training: 6 days of fully paid training and structured onboarding.
• Benefits:
  • Health insurance from day one.
  • 22 days of annual leave + public holidays.
  • Multicultural work environment with career growth paths.
• Schedule: 40 hours per week.

Ready to start your Portuguese adventure? If you're a persuasive communicator who loves helping people and wants to live in one of Europe's sunniest capitals, we want to hear from you! Apply today and join our vibrant international team in Lisbon!