Danish-Speaking Junior Customer Support Representative

About the Role

We are seeking a Danish-speaking Customer Support Representative to join our international service team in Porto. In this role, you will assist customers by answering inquiries, solving problems, and providing a high-quality support experience.

This is an excellent opportunity to build your career in a multicultural and supportive environment with a global company.

Key Responsibilities

• Provide customer support in Danish via phone, email, and chat

• Identify customer needs and offer accurate solutions

• Guide users through troubleshooting steps or product features

• Maintain records and follow internal procedures

• Collaborate with cross-functional teams when needed

• Ensure a positive service experience and client satisfaction

Requirements

• Native or fluent Danish (C1+) — mandatory

• Good level of English for internal communication

• Strong communication and problem-solving skills

• Customer-oriented mindset and positive attitude

• Ability to work on-site in Porto

• Previous customer support experience is a plus, but not required

Accepted Legal Status for On-Site Work in Portugal

Candidates must hold one of the following:

• EU ID

• Residence Card

• Manifestação de Interesse (in process)

• Valid Visa (under consultation/evaluation)

What We Offer

• Competitive salary package

• Paid training and continuous development

• International work environment

• Career growth opportunities

• Supportive and friendly team culture