Demand Capture Junior Specialist

Demand Capture Junior Specialist

Position Snapshot

Location: Braga or Lisbon
Company: Nestlé Business Services 

Full-time/ Hybrid mode

About us

Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement of processes with colleagues across the world.
We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.
If this describes you, and you are looking to join a business where you can really add value, it’s time to consider joining NBS!

Position Summary

For our NBS Braga Order to Cash (O2C) department, we are currently looking for a Demand Capture Junior Specialist. Reporting to the Demand Capture Lead Specialist, this professional will be responsible to manage due and overdue balances on customer account and maximizing On Time Payment for all Customers. 

A day in the life of...

•    Ensuring Demand is captured within Global and/or Market SLA's, through both manual and electronic order methods;
•    Liaise with Centre of Competence and Reference / Master Data to resolve exceptions/failures for electronic and digitalized demand capture within the time period of defined service level agreement;
•    Perform periodic activity relevant review´s with stream Lead Contribute to Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible;
•    Analyze and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR’s);
•    Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving.

What will make you successful

•    Positive Thinking, willingness to learn and Team Player attitude required

•    Good problem solving, attention to details and analytical skills;

•    Good Organization and Prioritization skills to be able to cope with a fast pace environment;

•    Strong work ethic and Respectfulness required;

•     Intermediate English level;

•     Good computer skills, including Microsoft Office applications (solid Excel knowledge is a plus)

•     Degree in Business, Finance, Economics or similar preferred but not essential;

•     Previous experience in Customer Service is a plus

What we offer

Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining NBS will bring you:

• Development of expertise in Nestlé’s Shared Services Business


• Immersion in a culturally diverse team


• Local and International Exposure


• Flexible working environment


• Engagement and wellbeing activities


• Competitive salary and annual bonus according to your performance


• Meal Allowance Card


• Flex Benefits - At NBS you can chose what benefits are more suitable for you


• Make part of the Nestlé Club and get discount in several partners


• Free coffee (and good coffee) at the office.


• Company equipment according to professional needs


• E-learning courses and training program to get you where you aim to be


• Career progression and possibilities for International Career