Deputy Manager

Job Code/ Requisition ID

Location

HO Gurgaon

Division

PSB OD

Department / Function

CS&Q

Position Name

Product offer quality Leader

Designation

Deputy Manager/Manager Quality

Role

Individual

Team                 

Reporting To

General Manager CS&Q

Job Specification

Do you have consumer-centric and zero-defect mindset to lead and execution of company offer product from insight to mass production to customer experience

This is a Deputy Manager position where you leverage process and technology to drive and sustain an exciting product portfolio and you have to drive customer quality with highest level of customer satisfaction by providing on time support to our customer, analyzing issues and provide solutions by effective collaboration with manufacturing, design and service operation. Additionally, you will be responsible for qualifying and developing suppliers. You should be able to translate our company and customer needs into functional and appealing interactive applications. We expect you to be a tech-savvy professional, who is curious about new digital technologies and aspires to combine usability with visual design. Ultimately, you should be able to create a functional and attractive customer centric environment for our company, ensuring great customer experience.

Qualification/ Personal Attributes

Qualification

B Tech-Diploma in Electrical & Electronics Engineering / Industrial Engineering

Experience

6/10 years of relevant Quality experience in Electrical / Electronics /Solar/LiB industry

Job Description

Responsibilities:  The primary responsibility of this role is to lead the Quality & Customer Satisfaction of Luminous brand “Inverter-Battery solution (Solar/Non-Solar),LiB product, solar panel supplied globally

Processes:

Offer Quality Leader

• Collect and analyse all data relative to the range quality on a pan India with a specific focus on customer experience.


• Define the offer Quality Performance targets and manage the execution of the improvement plan in coordination with Plants, Design, Sales, Service and Partners.


• Review offer performance and manage the performance gaps (surveillance plan, Simulation, field trial etc..).


• Guarantee Customer Satisfaction, quality and efficiency of offer evolution actions, challenging on the quality of deliverables.


• Define the quality priorities and contribute to range strategy by a strong presence in Board-of-Change.


• Create and oversee implementation of Offer Quality Assurance Plans.

Product & compliance

• Collect & work closely with design and PMO team to define quality deliverable by using benchmarking methodology before product Launch


• Work and define safety and quality regulation with national/international market requirements


• Work closely with design team and define DFMEA/PQCS for new product Launch


• Work industrialization team for supplier qualification and drive PPAP

Skills & Attributes

• Technical background of power electronics /Solar industries


• Strong knowledge on quality tools like Six Sigma/APQP/PPAP/ISO9001/BIS/IS standards


• Strong interpersonal skills, Team player & passion for Customers and Quality.


• Able to work effectively in a multicultural environment & with cross-functional teams.


• Demonstrate good Analytical and problem-solving skills.


• Influencing & Convincing skills, across different levels of the organization


• Experience in Change management & implementation methodology


• Excellent Communication skills (Written / Verbal)


• Self-driven candidate

About Luminous

Luminous Power Technologies, a leader in power solutions, is a 31-year-old company which started as a small venture. Now on its brand transformation journey, its mission is to become a name synonymous with all-encompassing home electrical, power backup and residential solar solutions and create millions of happy homes in India.

Today, Luminous is already a powerful, trustworthy brand name in 100 million Indian homes, In the course of this successful journey, it has embraced the core values of reliability, consistency, longevity and the highest standards of integrity along with dynamic ideas and innovation. Its consumer-centric focus has led Luminous into new categories to deliver excellence in every product and home solution it offers. 

With 7 manufacturing units, more than 28 sales offices in India and presence in over 36 countries our 6000 employees serve more than 60,000 channel partners and millions of customers. Our motto has always been Customer Delight through Innovation & Passion with focus on Execution & Team-work. At Luminous, we passionately innovate to make life comfortable and efficient.

Luminous is a group company of Schneider Electric, a global leader in energy management with presence in over 100 countries, 1.5 lakh people and a revenue of Rs. 2 lakh crore.

• Career Page- http://joinus.luminousindia.com/


• LinkedIn- https://www.linkedin.com/company/luminous-power-technologies-p-ltd/


• Home Page- https://www.luminousindia.com/about-us


• Glassdoor-https://www.glassdoor.co.in/Overview/Working-at-Luminous-Power-Technologies-P-       EI_IE519545.11,40.htm