Deskside Support Technician (Lisboa)

Our ambition is to unlock the
potential of our digital world so that organisations everywhere can innovate
and thrive securely.

We aim to achieve this goal by
bringing together the world’s most talented people and the most powerful
technologies, combining them to address our customers' challenges and to build
something stronger together.

If you share our vision, join
us!

Right now, we are looking for
a Deskside Support Technician to integrate our team,
based in Lisbon.

Your responsibilities include:

• Proceeds to install, control and monitor software and hardware in our
  Desktop Management environments;
  
• Implements requests for user account changes in Windows domain Active
  Directory and email management systems;
  
• Resolves micro informatics issues primarily at the client's premises and /
  or remotely;
  
• Diagnosis of problems occurring in the network and in systems or operating
  faults;
  
• Hands and eyes to support another Claranet teams in our customer
  facilities.
  

You must have:

• Minimum 12th grade level;
  
• Experience in Windows operating systems and MacOS (troubleshooting & instalation);
  
• Experience in Office 365 management (users, mailboxs, distribution lists, licencinng, policys, etc);
  
• Experience in Microsoft Office application environments (troubleshooting & instalation);
  
• Management of users and groups in Active Directory;
  
• Access and permissions management in Microsoft Fileshare;
  
• Hardware and peripherals (Troubleshooting, software and hardware installation);
  
• Knowledge of networking troubleshooting and configuration (valued).
  
• Experience in managing CMDB assets;
  
• Comptia Certification\ITIL (preferable);
  
• Remote access tools knowledge \ ITSM tools;
  
• On call support availability (out of work hours);
  
• Driving License
  

We value:

• ITIL awareness and practice (We value certifications);
  
• Dynamism and initiative.
  
• High sense of responsibility.
  
• Ability to analyze and solve problems
  
• Ability to prioritize tasks based on importance and urgency.
  
• Easy interpersonal relationship and team spirit.
  
  

• Regular professional development.
  
• Certification paths resources.
  
• Regular teambuilding programs.
  
• Friendly workplace.