Digital Platform Operations Associate with French/Relocation

Empresa : Astrea Recruitment

Tipo de Emprego : Periodo Integral

Porto

Descrição do Emprego - Digital Platform Operations Associate with French/Relocation

PERFORMANCE BONUS | MEAL ALLOWANCE | RELOCATION SUPPORT

Why consider this role?

Performance-based bonus

Meal allowance

Relocation support

An opportunity to use your French skills in an international customer support environment

Your mission

Help users navigate a digital betting platform by providing clear answers, resolving account-related issues and ensuring a smooth customer experience.

What you'll do

Support users via inbound calls, chat and email

Explain betting winnings and assist with account-related inquiries

Help users resolve login and access issues

Provide clear, accurate and personalized responses

Adapt prepared templates to each customer's needs

Identify, document and escalate complex issues when necessary

What you bring

French – C1–C2

English – B2

Strong written and verbal communication skills

A customer-focused mindset and a problem-solving attitude

Attention to detail and the ability to follow established procedures

Parisian French accent – an advantage

Need to have

А Portuguese Tax Identification Number (NIF)

A good move for you if…

You enjoy helping people, communicate confidently in French and can turn customer questions into clear, helpful solutions.

Let's talk

Send us your CV in English and include reference number AE_.

Astrea Recruitment | 19 years of recruitment expertise | License No. 1809

Original job Digital Platform Operations Associate with French/Relocation posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Digital Platform Operations Associate with French/Relocation

Descrição do Emprego - Digital Platform Operations Associate with French/Relocation

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