Digital Platform Policy Support Specialist – Dutch Speaker

Location: LACS Santos, Lisbon, Portugal (On-site)
Start Date: 2 March 2026
Schedule: Rotational shifts, Monday–Saturday (08:00–20:00)

About the Role

We are looking for a Dutch-speaking Digital Platform Policy Support Specialist to join our on-site Customer Support & Trust & Safety team.

In this role, you will support users and platform partners by reviewing policy-related cases, assisting with account and content inquiries, and ensuring that community and platform standards are consistently applied.

You will act as a key point of contact between users and the platform, contributing to a safe, compliant, and high-quality digital environment.

No prior experience is required — comprehensive training will be provided.

Key Responsibilities

• Review and manage policy-related cases and user support requests

• Assist users with account, content, and platform-related inquiries

• Apply internal policies and guidelines to moderation and support decisions

• Escalate complex or sensitive cases to internal specialist teams when necessary

• Provide high-quality support via digital communication channels

• Ensure accuracy, consistency, and efficiency in case handling

• Contribute to maintaining a safe and trusted online ecosystem

Requirements

• Native or fluent Dutch (C1/C2 level)

• Good English communication skills

• Strong attention to detail and sound decision-making abilities

• Comfortable working with potentially sensitive online content

• Team-oriented with a customer-focused mindset

• Previous experience is a plus but not required

Compensation

• Base salary (no experience): €14,000 gross/year

• Possible signing bonus: €2,000 – €2,500

Benefits

• Language premium: €3,240 annually

• Meal allowance: €7.63 per workday (meal card)

• Transportation allowance: €720 per year

• Performance bonus: 5% of annual base salary

• Health & life insurance (family coverage included)

• Permanent contract (180-day probation period)

Relocation Support

For candidates relocating from outside Continental Portugal:

• €2,500 relocation bonus (paid in the first payroll cycle)

• €1,500 gross relocation support for candidates relocating within Portugal (100km+ from Lisbon)

• Assistance with accommodation search based on your preferences