Director, HR Technology & Analytics

You know the moment. It’s the first notes of that song you love, the intro to your favorite movie, or simply the sound of someone you love saying “hello.” It’s in these moments that sound matters most.

At Bose, we believe sound is the most powerful force on earth. We’ve dedicated ourselves to improving it for nearly 60 years. And we’re passionate down to our bones about making whatever you’re listening to a little more magical.

The HR team at Bose exists to deliver the tools, team and support our employees around the world need to work in a positive, inclusive, productive environment. From identifying the right talent to supporting them throughout their career, our support helps you focus on unleashing the transformative power of sound.

Job Description

Director, HR Technology and Analytics – Location is flexible between Framingham, Detroit, Atlanta or Portugal

About Bose

You know the moment. It's the first notes of that song you love, the intro to your favorite movie, or simply the sound of someone you love saying "hello". It's in these moments that sound matters most. At Bose, we believe sound is the most powerful force on earth. We've dedicated ourselves to improving it for nearly 60 years. And we're passionate down to our bones about making whatever you're listening to a little more magical.

At Bose, we are passionate about helping people reach their fullest human potential so that they can feel more, do more, and be more. Working as a member of the Senior Human Resources Leadership Team in your choice of locations; either in our Headquarters in Framingham, in either of our Hub locations in North America (Atlanta or Detroit) or in our Operations center in Portugal, you will have a unique opportunity to partner with the business leaders and Human Resources to truly shape the HR technology that both enables a world-class employee experience, but also enables our HR teams to deliver world class HR services.

About the Role:

As the Director HR Technology & Analytics, you will deploy advanced, digital technologies to automate work, provide workforce data insights, and to enable workforce planning. You will own HR’s technology strategy and suite of technology tools, driving the connection between systems, data, content, compliance, and customer interactions to enable a seamless employee experience.

You will report to the Chief People Office of Bose and will partner with many stakeholders. First and foremost, you will be an integral member of the global HR team and will need understand both current and emerging business needs to help ensure that we are maximizing the utilization of existing and future technology to deliver our services. Additionally, you will partner with Global Business Services (GBS) to ensure we are leveraging efficient delivery of services to employees wherever possible, while also working with IT to drive continuous improvement and technology enhancements and external vendors to implement, maintain and propose future tools where needed.

This is a new role at Bose, where part of your early responsibilities will be defining the scope of the function for the future and building out a new team. We believe that this role will eventually have oversight of new roles such as product owner(s) and data analyst(s) in the reporting structure. However as a first step, we invite you to join, assess the organization and business needs, and work together to propose future resource(s).

Responsibilities:

Leadership:

Lead HR product manager(s) who oversee the HR Technology portfolio. Includes overseeing upgrades, analyzing risks, assessing new release features, and leading projects to adopt new functionalities or change existing processes

Lead data analysts who oversee strategic workforce planning and workforce analytics. Includes overseeing development of reports and dashboards to empower Business HR and business leaders with reliable, on demand, talent data

Advise senior leaders on new HR technology platforms and HR technology trends. Provide research, cost-benefit analysis and recommended direction with alternatives to achieve both long- and short-term objectives

Strategic:

Enhance and manage HR technology systems, services, and processes to meet workforce needs and create opportunities for automation, enhanced integration, reduction of manual processes, and quality improvement

Build and maintain a comprehensive milestone plan for the technology portfolio to monitor overall progress (with focus on budgets, key milestones, resources, and dependencies). Lead release management for cloud applications.

Build cross-functional relationships across HR, GBS and IT to innovate, build, and sustain HR tech

Operational:

Utilize workforce analytics to provide insights into workforce trends and issues. Recommend strategic solutions to address trends and issues.

Drive digital-first operations such as Strategic Workforce Planning (SWP) and collaborative tools for enhanced efficiency.

Collaborate with HR process owners to design HR solutions for data and security

Assist HR organization in resolving issues with technology, data, and processes. Escalate to IT as needed

Key Skills:

Demonstrated ability to develop and lead cross-functional IT, operational services, data management, or HR technologies team

Proven ability to build relationships in complex, highly cross-functional, multi-country environments

Demonstrated success in bringing together multiple interests and competing priorities through strong influence skills

Strong customer service and employee experience mindset

Expert knowledge of data analytics, data mgmt. processes, reporting, content mgmt., system security. Knowledge of emerging technologies such as chatbots, GenAI, and RPA

Excellent project management skills, with a proven track record of leading technology projects to successful completion

Proven ability to lead by establishing direction, organizing work, and distributing workloads

Qualifications:

Expertise with HR systems (Workday preferred)

People analytics acumen and ability to drive insight-driven decision making

Experience managing customer engagement channels and shared services preferred

History of continuous improvement leadership

Bose is an equal opportunity employer that is committed to inclusion and diversity. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics.