Director of Revenues Management F/H/X

Victoria Golf Resort & Spa Managed by Accor

Victoria Golf Resort & Spa is currently Managed by Accor and after a comprehensive property improvement program to align it with Fairmont Brand standards, the hotel will formally join the Fairmont Brand as Fairmont Vilamoura Algarve

About Fairmont Hotels & Resorts

Join a dynamic team and become part of a network of 90 spectacular properties, with 34 more in development, across 30 countries worldwide — from the beaches of Hawaii to the pristine national parks of Canada, the heart of London, and the deserts of the United Arab Emirates.

Director of Revenue Management (M/F/X)

As Director of Revenue Management, you will hold a key role in driving the hotel’s overall performance. At the intersection of analysis, strategy, and decision-making, you will orchestrate the delicate balance between demand, pricing, and profitability — all while ensuring the guest experience remains at the heart of every action.

With your expertise in revenue management, your sharp forecasting skills, and your ability to lead a team, you will directly contribute to the commercial success and prestige.

This role combines strategic thinking, operational excellence, and tangible impact. If you enjoy working with both numbers and people, optimizing performance without compromising guest experience, and evolving in an exceptional environment — this opportunity is for you.

Responsibilities

Reporting to the General Manager responsibilities and essential job functions include, but are not limited to:

• Consistently offer professional, warm, and engaging service
• Manage the Revenue Department
• Handle demand, forecasting, and availability to maximize overall hotel revenue
• Maximize room revenue by mastering all booking channels, managing inventory, and setting rates accordingly
• Monitor group and transient booking pace to determine pricing and availability controls across all distribution sources
• Track key performance indicators and external market data to identify revenue opportunities
• Apply sales strategies across all distribution channels
• Collaborate closely with Reservations, Front Office, and Sales to ensure the highest level of guest service while optimizing profitability
• Ensure the quality and accuracy of statistical data entered in the system
• Guarantee accurate preparation and presentation of analytical reports
• Configure rates in central reservation systems and across all distribution platforms
• Ensure optimal productivity of all team members by preparing schedules and adhering to budget guidelines
• Play an active role in strategic planning, marketing initiatives, and budget processes
• Recruit and train the Reservations team
• Understand and apply LQA technical and emotional standards, and ensure your team applies them consistently
• Stay informed on industry trends and assess their impact on demand and performance
• Prepare and present weekly analytical performance reports
• Adhere to departmental policies and procedures
• Keep your profile up to date in INES
• Participate in an annual performance review with your manager
• Commit to service quality, discretion, and complete honesty
• Maintain a professional attitude, smile, and remain calm at all times
• Comply with ergonomic, health, hygiene, and safety standards
• Follow all departmental and company service policies and procedures
• Perform other related duties as assigned

• Minimum of 4 years of experience in a similar role required
• Previous experience in luxury hospitality in a similar position
• Fluency in English and French; additional languages are an asset.
• Degree in Hospitality, Business, or a related field
• Proficiency in Microsoft Windows, Microsoft Excel, and Opera PMS required;
• Strong interpersonal and problem-solving skills
• Highly responsible and reliable
• Ability to work efficiently under pressure in a fast-paced environment
• Strong team spirit
• Focused on guest needs, with a calm and courteous attitude at all times

Our Fairmont Values

Respect:

We value the needs, ideas, and individuality of others. We treat everyone with fairness and dignity.

Belonging:

We celebrate our differences. We support one another and always stand together.

Integrity:

We build trust through mutual respect and authenticity.

Empowerment:

We have the power to take initiative and anticipate moments that create unforgettable experiences.

Excellence:

We build genuine connections and cherish every opportunity to make those around us feel special.

Diversity and Inclusion

Fairmont is committed to creating an inclusive environment where diverse talents thrive. We welcome candidates from all backgrounds to join our team.

Employee Benefits

Join our team and enjoy a range of exclusive colleague benefits, including complimentary upgrades, extended stays, discounted stays at Accor , Fairmont and Raffles properties, special discounts on dining and wellness services, and additional luxuries to enhance your experience.

We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.