Dutch Customer Service at bol.com

DESCRIPTION

We are looking for Dutch speakers to provide high-quality customer service for a webshop! If you are excited to assist and support people, don't miss this chance to be part of a multicultural team.

About the Company

This e-commerce from the Netherlands offers general merchandising products in categories such as music, film, electronics, toys, jewelry, watches, baby products, gardening, and DIY. The store serves over 11 million active customers in the Netherlands and Belgium and offers over 23 million items.

Your responsibilities

• Identify and resolve customers' needs.
• Solve customer queries and concerns regarding the company’s products as well as deliveries, returns, and refunds.
• Use a multichannel approach to speak with customers (voice, email, social media).
• Handle calls from customers who have ordered or bought product/s.
• Offer support on queries regarding product availability.
• Assist with clicks and collecting orders.

REQUIREMENTS

The Profile

• Your first language is Dutch, and you are fluent in English (spoken and written).
• You enjoy working with customers, and you have excellent communication skills.
• You have an international mindset.
• Experience in a contact center role is a plus.

OFFER

Benefits

• Remote work
• Full-time position.
• Competitive salary and performance bonuses
• Extra incentives.
• Real growth opportunities to progress in your career.
• Receive a bonus for referring your friends.
• Team building and outdoor activities organized by the employee
• Affordable lunch at office canteen
• Free language courses
• Health insurance from day 1
• Full relocation package:
• Accommodation
• Flight ticket
• Airport transfer when you arrive
• Once per year you will get a flight ticket to visit your home country