Dutch Customer Support Specialist

About the Role

We are looking for a Dutch-speaking Customer Service Representative to join our global team in Porto. In this role, you will support customers with inquiries, provide accurate information, and ensure a high-quality service experience.

This position offers the opportunity to work in an international and regulated industry environment.

Key Responsibilities

• Handle customer inquiries via phone, email, or chat
• Provide information and support regarding medical devices
• Ensure accurate documentation of all interactions
• Follow company procedures and compliance guidelines
• Deliver high-quality customer service
• Collaborate with internal teams to resolve customer requests

Requirements

• Dutch and English (minimum C1 level English required)
• Previous experience in customer service is an advantage
• Strong communication and empathy skills
• Ability to work in a structured and regulated environment
• Problem-solving mindset
• Attention to detail and customer focus

What We Offer

• Competitive salary package
• Welcome bonus
• Relocation support
• Attendance bonus
• Performance-based incentives
• Private health insurance 
• International work environment
• Career development opportunities
• Training and onboarding program

Why Join Us

This role provides an opportunity to grow within an international organization, working in a supportive environment focused on customer experience and quality service.

Application

Interested? Apply now or send your CV to:
[email protected]