Dutch Developer Support Agent in Portugal - Relocation

Empresa : Cityjoboffers

Tipo de Emprego : Periodo Integral

Lisbon

Descrição do Emprego - Dutch Developer Support Agent in Portugal - Relocation

About the Company

Join an international customer experience company in Portugal and work on behalf of a leading global technology client.

You will be part of a specialized support team helping developers solve issues related to their apps and the client's platform.

The role combines technical support, problem-solving, research, and communication with developers via email and chat.

Your workplace will be located in Lagoas Park, Oeiras, close to Lisbon.

Your Responsibilities

Manage and resolve escalations and appeals from developers regarding actions taken on their apps.
Investigate complex cases and transform your findings into clear and concise explanations.
Communicate with developers and internal teams through email, chat, and ticketing tools.
Conduct detailed research to identify solutions and provide effective support.
Learn and apply the platform's policies when handling developer requests.
Review, maintain, and curate information and data.
Proofread and review documentation intended for publication.
Provide timely and professional assistance to help developers maintain and improve their apps.

Original job Dutch Developer Support Agent in Portugal - Relocation posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Dutch Developer Support Agent in Portugal - Relocation

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