Dutch Speaking Customer Advisor - Email & Chat Support

Your day-to-day responsibilities will involve:

• Expert Written Communication: Engaging with customers in Dutch via email and chat, addressing their questions, and delivering clear, empathetic, and effective solutions. Your impeccable written communication will be key to user satisfaction.
• Platform Mastery: Rapidly developing a comprehensive understanding of the project's platform features, policies, and operational procedures. This expertise will enable you to provide accurate, thorough, and up-to-date information to users.
• Effective Troubleshooting: Skillfully diagnosing customer issues and guiding them through resolution steps for common problems. For more complex or technical challenges, you'll expertly escalate them to the appropriate internal teams, ensuring every query is addressed.
• Detailed Record-Keeping: Meticulously and accurately documenting all customer interactions, inquiries, and resolutions within our Customer Relationship Management (CRM) system. This is crucial for tracking issues, analyzing trends, and ensuring service continuity.
• Insight Generation: Proactively identifying recurring themes or trends in customer feedback and reported issues. By highlighting these insights, you'll directly contribute to ongoing service improvement and platform enhancements.
• Collaborative Teamwork: Working seamlessly with your team members and other internal departments to ensure smooth support handovers and a cohesive customer experience.
• Driving Excellence: Consistently striving to meet and surpass predefined Service Level Agreements (SLAs) and customer satisfaction targets. Your commitment to excellence will directly influence overall service quality.
• Continuous Development: Staying fully updated with new platform features, service updates, and support processes, ensuring you're always equipped to assist users effectively.
  
  
  

What We're Seeking: Your Profile

• Exceptional Dutch (C2 level): You must possess fluent Dutch, demonstrating impeccable written communication skills for email and chat support.
• Proficient English (B2 level): This is essential for internal communication, training, and effective collaboration within our multicultural team.
• Customer-Focused Mindset: A genuine passion for helping people and a deep commitment to delivering outstanding customer experiences. You naturally strive to understand and fulfill user needs.
• Strong Problem-Solving Skills: Excellent analytical abilities and a keen eye for detail, enabling you to effectively tackle challenges and find efficient solutions.
• Adaptable & Collaborative: Comfortable working both independently and as a team player in a dynamic, fast-paced environment. Your ability to adapt to changing priorities and workloads will be highly valued.
• Highly Organized: Strong organizational skills are essential to manage multiple customer interactions simultaneously, prioritize effectively, and maintain high efficiency.
• Flexibility: While consistency is a goal, some flexibility regarding shifts may be required. Specifics will be discussed thoroughly during the interview process.
• Prior Experience (A Plus, Not a Must!): While previous experience in customer service, social media support, or a similar digital support role is certainly beneficial, it's not a prerequisite. We are genuinely keen to welcome and train highly motivated individuals eager to learn, grow, and kickstart their career in digital customer support.
• Valid Work Authorization (Mandatory): Candidates must possess valid legal documents allowing them to live and work in the European Union/Portugal.
  
  
  

What We Offer: Beyond Just a Job

• Competitive Salary: A rewarding compensation package that truly recognizes your skills, experience, and the valuable contribution you'll make to our team.
• 2,000 Welcome Bonus: A generous bonus to help you settle into your new role and city!
• Clear Career Progression: We are deeply invested in your professional journey. We offer clear career paths, ongoing training programs, and ample opportunities for advancement within the company. Your growth is our priority.
• Comprehensive Benefits: Your well-being is important to us. Our extensive benefits include:
  • Private Health Insurance: Ensuring you have access to top-tier medical care.
  • Life Insurance: Providing financial security and peace of mind for you and your loved ones.
  • And Many More Perks: Beyond core benefits, we offer a range of additional advantages designed to enhance your work-life balance, overall well-being, and job satisfaction.
    
• Relocation Package (for international candidates): We want to make your move as smooth as possible! Our comprehensive relocation support includes:
  • Flight Tickets to Porto: We'll cover your travel expenses to your new home city.
  • Accommodation in Porto: Support with finding and securing your initial accommodation, making your transition seamless.
    
• Vibrant & Inclusive Work Environment: You'll be joining a diverse, multicultural, and incredibly supportive team. Our modern office space, located in the dynamic city of Porto, fosters a collaborative and energetic atmosphere.
• Continuous Learning: You'll have access to regular training sessions, workshops, and development programs to continuously enhance your skills, knowledge, and expertise in digital customer support.
• Employee Discounts and Perks: Enjoy a variety of exclusive discounts and benefits as part of our team, enriching your personal and professional life.
• Commitment to Work-Life Balance: We understand the importance of a healthy balance between your professional and personal life. We actively promote initiatives and policies that support employee well-being and flexibility.