Dutch speaking Customer Service Advisor

FlowDesk CX is looking for enthusiastic Dutch-speaking Customer Service Advisors to join our client's team in beautiful Portugal!

Are you a natural communicator who loves helping people and dreams of a career under the Portuguese sun? This is your chance!

What you'll do:

In this role, you will be the face of the company, ensuring a positive experience for every customer:

• Provide the highest level of support to our customers via phone and email on a range of issues.
• Give accurate, valid, and complete information by using the right procedures.
• Be the owner of the customer query and ensure a timely resolution and response.
• Build meaningful relationships, answering customers' questions in a courteous, friendly, and professional manner.
• Meet and exceed our customer service quality goals, compliance regulations, and productivity targets.
• Create amazing customer experiences that people value and we are proud of.
• Be responsible for following the direction of management and providing feedback.

What were looking for:

• Languages: Proficiency in Dutch (C1/C2) and English (B2).

• Problem Solving: Ability to resolve customer concerns and create a seamless customer experience.

• Technical Troubleshooting: Self-sufficient and confident in troubleshooting basic technical issues related to connectivity, systems, and devices.

• Guidance: Ability to walk customers through complex procedures from start to finish.

• Eligibility: EU Citizenship, Residence card, or Manifest of Interest.

Whats on offer:

• Health: Health coverage and private health care.

• Compensation: Attractive salary package with performance bonuses.

• Relocation: Relocation support package for candidates currently living outside of Portugal.

Don't miss this incredible opportunity! Apply now!