Dutch Speaking Customer Service Agent

Job Title: Customer Service Representative – Dutch & English (C1)

Project: Diabetes Medical Devices
Location: Porto, Portugal (Hybrid Model)

About the Role:

We are currently looking for customer-focused and solution-driven professionals to join an international team supporting a leading project in the healthcare sector, specifically within diabetes medical devices. This is an excellent opportunity to work in a meaningful environment where your contribution directly impacts users who rely on these devices in their daily lives.

As a Customer Service Representative, you will act as the first point of contact for customers, providing support, guidance, and solutions while ensuring a high-quality customer experience. You will work in a multicultural environment with continuous learning opportunities and career growth potential.

Key Responsibilities:

• Provide high-quality customer support via phone, email, and chat channels
• Assist customers with inquiries related to diabetes medical devices, including basic troubleshooting
• Handle and resolve customer complaints in a professional and timely manner
• Accurately document interactions and update internal systems
• Follow up on ongoing cases to ensure full resolution
• Maintain a customer-first mindset, ensuring empathy and clarity in all communications
• Collaborate with internal teams when necessary to resolve more complex cases

Profile & Requirements:

• Fluent in Dutch (C2)
• Strong command of English (minimum C1)
• Previous experience in customer service is a plus (not mandatory)
• Excellent communication and active listening skills
• Problem-solving mindset with attention to detail
• Ability to work under pressure and manage multiple tasks
• Comfortable using digital tools and platforms
• Availability for rotating shifts in a 24/7 environment
• Willingness to occasionally work night shifts

What We Offer:

• Salary package x 14 months
• Monthly allowance: €150 (11 months)
• Welcome bonus: €1500 (Dutch market)
• Meal allowance € 160 month
• Hybrid working model (on-site + remote)
• Paid training and continuous development
• Opportunity to work in an international and multicultural environment
• Career progression opportunities within the company

Recruitment Process:

• Initial screening and candidate presentation
• Profile validation 
• Completion of the Harver assessment
• Final interview and offer