Dutch Speaking Customer Service for Banking industry - Lisbon

Mercier Consultancy MD is excited to offer a remarkable opportunity for Dutch Speaking Customer Service Representatives in the banking industry, located in beautiful Lisbon. This role is perfect for individuals who enjoy working in a fast-paced environment and have a passion for providing top-tier customer service in the financial sector. You will assist clients with their banking inquiries while ensuring a positive and professional experience.

Key Responsibilities

• Respond to customer inquiries regarding banking services, account management, and financial products via phone, email, and chat in Dutch.
• Assist customers in navigating online banking platforms and services.
• Handle transactional inquiries, account issues, and secure customer interactions with care.
• Document and maintain accurate records of customer interactions in our CRM system.
• Promote and explain banking products and services or recommend suitable financial solutions.
• Collaborate with banking teams to address customer needs and escalate issues when necessary.
• Stay informed about banking regulations and policies to provide reliable assistance.

• Fluency in Dutch (both written and spoken) is required; knowledge of English is highly preferred.
• Experience in customer service, particularly in the banking or financial services sector, is an advantage.
• Strong verbal and written communication skills along with a customer-centric approach.
• Ability to work with sensitive financial information while maintaining confidentiality.
• Excellent problem-solving skills with keen attention to detail.
• Proficient in using CRM systems and general computer applications.
• Willingness to work flexible hours, including evening and weekend shifts as needed.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...