Dutch Speaking Customer Support

Customer Support & Backoffice Representative

Location: Porto, Portugal

Join a Fast-Growing E-Commerce Support Team

Are you fluent in Dutch and passionate about delivering outstanding customer service? Join a dedicated support team working with one of Europes fastest-growing e-commerce platforms. Help users across the continent buy, sell, and ship second-hand items with ease while gaining valuable international experience.

This role offers the opportunity to work in a dynamic, multicultural environment with clear growth potential and strong relocation support.

Why Work in Porto?

Porto isnt just a job location its a quality-of-life upgrade. With its historic streets, growing tech community, and nearby beaches, Porto combines cultural charm with a modern lifestyle. The citys international atmosphere makes it easy to feel at home.

What You'll Do

• Respond to customer inquiries via phone, email, and chat

• Provide clear, professional, and timely support to users

• Handle backoffice tasks and follow-ups

• Escalate high-priority issues when needed

• Ensure a high standard of customer experience across all interactions

What Were Looking For

• Native or fluent Dutch speaker (C1 or higher)

• Good command of English (B2 or higher)

• Comfortable working shifts between 07:00 and 23:00, including weekends

• Strong communication skills and a customer-focused mindset

• Availability to work on-site in Porto for the first 6 months, with hybrid options available afterward

Whats Offered

• Fixed monthly salary of 1,740

• Daily meal allowance (approx. 141/month)

• Language bonus included

• Holiday bonus paid twice a year

• Relocation support:

  • Reimbursement of flight costs (with second salary)

  • Two months of company-arranged accommodation

  • Full assistance with legal and administrative paperwork

• Opportunities for professional development and career growth within a global organization

Relocation package: 2 months free accommodation and paid flight.