Dutch Speaking Customer Support Representative

Workplace Setting: 100% Work-From-Home (Open exclusively to individuals currently living in Portugal)

We are hiring a dedicated team of fluent Dutch speakers to support a leading international brand in the digital payment technology sector.

This role offers total home-office autonomy. Whether your home base is a peaceful town in Madeira or Madeira's neighboring islands, the Azores, or downtown Porto, you are fully authorized to work from any residence in Portugal. As a Fintech Support Consultant, you will go beyond traditional customer service—acting as a trusted ambassador who delivers advanced troubleshooting and strategic assistance in the fast-moving digital finance space.

Key Responsibilities & Daily Operations

As a Remote Financial Solutions Representative, your daily workflow will encompass:

• Multi-Channel Support: Managing incoming requests efficiently via phone, email, and live message systems.
• In-Depth Troubleshooting: Diagnosing complex customer concerns concerning account protection, payment gateway glitches, and detailed billing records.
• Platform Assistance: Walking clients through our global payment infrastructure and mobile apps using clear, confident instructions.
• Financial Integrity: Processing sensitive financial matters—such as chargeback disputes, invoice corrections, and potential fraud flags—with high accuracy and confidentiality.
• Detailed Record-Keeping: Maintaining comprehensive logs of user communications and escalating complex cases to specialized internal departments.
• Regulatory Compliance: Participating in team briefings to stay current on new software releases and international financial policies.

Desired Skills & Qualifications

We are looking for self-motivated professionals who excel at managing an independent home workspace while delivering top-tier performance.

Language & Work Requirements

• Dutch: Fluent or near-fluent command (at least C1 level) in both written and spoken communications.
• English: Solid professional fluency (at least B2 level) for team alignment, documentation, and training programs.
• Legal Eligibility: Current physical residence in Portugal along with full, unrestricted legal rights to work in the EU.

Professional Strengths & Tech Aptitude

• Autonomy: Strong organizational abilities and personal drive to thrive in an independent, remote work setting.
• Clear Articulation: A methodical approach to explaining technical or financial information simply and effectively.
• Fintech Savvy: Strong familiarity with modern digital platforms, user portals, and web applications.

Perks & Remote Work Package

We provide the technical tools; you supply the talent. Our competitive work-from-home offering includes:

• Location Independence: A permanent, secure position conducted entirely from your residence in mainland Portugal or the islands.
• Company Hardware: Full IT setup—including a laptop and professional headset—shipped to your home address before your start date.
• Compensation Structure: A reliable base salary supplemented by performance-based monthly financial bonuses.
• Healthcare Coverage: Comprehensive private health and life insurance effective from day one of employment.
• Career Development: Ongoing coaching and structured career paths into supervisory, quality assurance, or advanced fintech advisory roles.

Ready to Apply?

Excited to launch your remote career in financial technology? Click "Apply Now" to submit your resume in English and start the evaluation process!